During Sunday’s Super Bowl, many of Bresnan Communication’s Havre customers had a less than super service.
What started as one comment complaining about Bresnan’s cable service on an unrelated story about Christina Aguilera’s anthem goof turned into a separate string of a dozen comments in about two hours on the Havre Daily News’ Facebook page.
"We had a technical issue in one of our network facilities that impacted some customers yesterday," Cablevision, Bresnan's parent company, said in a release from its Bethpage, N.Y. headquarters Monday afternoon. "We worked to resolve the situation as quickly as possible and we apologize to our customers for any inconvenience."
According to many of the commentson the Facebook page, the main problem was consistent loss of sound during the game, though some had even more difficulty.
Linda Johnson posted a comment this morning that said her problem was “not only audio, sometimes we lost the picture too. Did not even enjoy watching the game because of it.”
Michele Turville said she has had trouble like this before, but not like this.
“I think we maybe had audio for half the time! We usually have some sort of issues with that channel, but that was the worst,” Turville said.
And the problem seemed to be exlcusively on Bresnan, and only in Havre.
“I have Direct TV and had no problems (other than the Steelers lost! lol) but my parents had trouble as did a couple of other friends with Bresnan.” Lana Dramsted said.
Janet K Robinson Dorr said, “My husband was in Great Falls last night. He was watching the game on Bresnan. Great Falls didn't have any problems. ...”
Customers last night weren’t the only ones having difficulty getting answers from Bresnan.
Several calls this morning, both to Bresnan’s customer service phone number, and to the corporate offices of Bresnan’s parent company, Cablevision, in Bethpage, N.Y. were not returned by deadline.
Bresnan lists a toll-free customer service phone numbers for offices both in Havre and Malta. The Chinook office’s listed phone number appears to be a fax machine.