By Ron VandenBoom
Cable television viewers along the Hi-Line will notice no change in cost, quality, or selection, when TCI Cablevision of Montana, Inc. begins its transition to AT&T Cable Services on Tuesday, Aug. 3.
This change represents a major milestone in the joining of AT&T and TCI, said Bonnie Hansen, general manager of the former TCI Cable Office in Havre.
Hansen said the new name is the result of the recent merger between Telecommunications, Inc. (TCI) and AT&T, in March.
The AT&T brand name will soon begin to appear on all TCI service trucks, signs, and eventually employee uniforms, Hansen said. The new designation will also begin to appear on all customer bills and written correspondence. Customers can also expect to see advertising and marketing campaigns, as part of the transition.
Phone greetings to the 1-800 number and to the local office will also change as representatives answer, AT&T Cable Services.
Hanson said no changes are expected regarding services. Phone numbers, store hours and bill payment methods will remain the same as will programming schedules and services. There will be no change in cable rates as a result of the merger.
There will also be no changes for subscribers receiving TCI Digital Cable that will now be known as AT&T Digital Cable.
As AT&T Cable Services, we have a continued commitment to meet or exceed the standards of quality that have long been the hallmark of AT&T, Hanson said in a prepared statement. Our employees work each day to meet or exceed these goals, and we are now ready for the challenge of maintaining these standards, and the AT&T name, with every customer service opportunity.
Customers of AT&T Cable Services will still receive on-time appointment guarantees, and missed appointment guarantees.
TCI Cablevision of Havre employs 16 people and serves approximately 10,000 customers across the Hi-Line.
