By HDN Editorial Board
Z.I.P. is short for "Zero Is Perfect," which is the title of our new program at the Havre Daily News. Zip, zero, zilch, nil, nada, nothing, no more mistakes. No more misspelled names, wrong addresses, grammar errors, missed stories or wrong dates. No more missed or late newspapers.
The Daily News' core principles serve as a guide to how we should publish the newspaper and run our business. The first part of our core principles states: We will provide credible and compelling information and services to our customers and a forum for debate for the community. To be credible we must be accurate. Eliminating mistakes is the next part of an ongoing process to improve the Havre Daily News.
We know nobody is perfect, but we are trying.
Our second core principle is to constantly improve our products and services through innovative approaches to how we conduct our business. The newspaper went through a major redesign in the last two years a new masthead, full-color pictures every day, new page headings, fonts, and Web page. We have added and deleted columns. All of these are designed to give our customers a modern, attractive newspaper and Web site that we at the paper and the communities we serve can be proud of. ZIP is the next part.
However, our Z.I.P. program won't work without someone to hold us accountable. We are asking you, our readers and customers, to be our judges. Anytime you see a mistake in the paper or you have a problem with newspaper delivery, give us a call at 265-6795 or e-mail us at email@example.com. We will keep track of all mistakes and complaints and compare totals week to week and make changes. Your calls will serve as a report card to how we are doing. For your part, each of your calls will be noted and your name will go into a weekly drawing for dinner on the Havre Daily News.
We would also like to hear from you if we are doing something right. So if you like a story, editorial or photo, give us a call. Call us if your classified advertisement worked well for you. Call us if your newspaper carrier is doing a great job. These calls will also go into our weekly drawing. With your help, maybe we can eliminate all of our complaints one at a time.