State says Blue Cross correcting wrong charges
August 9, 2013
HELENA (AP) — The state insurance commissioner says Blue Cross and Blue Shield of Montana is reimbursing customers for erroneous charges.
Monica Lindeen said Friday that more than $700,000 has been paid so far after her office discovered the company wrongly charged customers for services listed as free.
Customers were being asked to pay a large deductible on some services that had been advertised as not having any co-pay.
Lindeen said an investigation spurred by complaints found that Blue Cross had changed its policy without first getting required approval from her office. Montanans insured under a plan sold to small businesses called "Blue Dimensions" were affected.
The company was fined $5,000 and continues to reimburse affected customers.