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State says Blue Cross correcting wrong charges


August 9, 2013

HELENA (AP) — The state insurance commissioner says Blue Cross and Blue Shield of Montana is reimbursing customers for erroneous charges.

Monica Lindeen said Friday that more than $700,000 has been paid so far after her office discovered the company wrongly charged customers for services listed as free.

Customers were being asked to pay a large deductible on some services that had been advertised as not having any co-pay.

Lindeen said an investigation spurred by complaints found that Blue Cross had changed its policy without first getting required approval from her office. Montanans insured under a plan sold to small businesses called "Blue Dimensions" were affected.

The company was fined $5,000 and continues to reimburse affected customers.


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