Charter customers see Internet, cable, phone outages

For around four and a half hours Sunday, those using Charter Communications' services experienced a loss of secure connection.

The problems began again around 10 a.m. this morning, despite work crews’ efforts to remedy the issue.

Brian Anderson of Charter said at 10:30 this morning he had received notification of the new outage but was not sure yet as to what was causing it.

Kami Yamaguchi, the vice president of Inside Plant and Charter, said the Sunday telecommunications brown-out began around 6 a.m.

"We had a failure of an ONS shelf," Yamaguchi said. "Basically, it's how we pass video traffic, like a switch or a router."

Yamaguchi said there was a lot of troubleshooting to find where the problem was in the esteem until they could address the failure.

Many of those affected by the failure experienced problems accusing websites through their Internet, and complete stoppage of television and telephone services.