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NorthWestern Energy customers reporting scam calls


Last updated 2/2/2023 at 11:02am

Press release

NorthWestern Energy customers in South Dakota, Nebraska and Montana are reporting scam calls and text messages from imposters trying to steal money by threatening immediate service disconnection.

The scammers impersonate themselves as NorthWestern Energy representatives on the phone, use the company’s logo in text and other electronic messages and NorthWestern Energy’s phone greeting.

Generally, the scammers demand a payment within an hour to avoid service shut off.

NorthWestern Energy never demands immediate payment or a specific payment type, such as a prepaid card or at kiosk machines that accept cash payments, such as bitcoin ATMs. At this time, NorthWestern Energy does not use QR codes to request or process payments. Customers receive multiple disconnection notices before service is shut off and are offered several bill payment options.

NorthWestern representatives said its customers should not engage with scammers and should hang up immediately.

NorthWestern Energy works with its industry peers to shut down phone numbers used by scammers and has reported this activity to the Federal Trade Commission.

For more information on how to avoid being the victim of a scam, or to report a scam, people can go to https://NorthWesternEnergy.com/ScamAlert or call the company. Montana customers can call 888-467-2669 and Nebraska and South Dakota customers can call 800-245-6977.


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